State Farm® Insurance Agent Al Johnson

"Absolutely horrible customer service, extremely unprofessional, rude, and doesn’t care about their customers. Every time I called they were so rude to me and were very inefficient when getting things done. I definitely DO NOT recommend this agent, I’m glad I made the switch to Kevin Luong!!!"

"(Translated by Google) Super satisfied with the professional attention and good ethics of Mr. Rodrigo Baez. My recommendation is that they request their assistance (Original) Super satisfecho con la atención tan profesional y buena ética del Señor Rodrigo Baez. Mi recomendación es que soliciten su asistencia"

"Worst customer service I've ever experienced. I have asked the agents at Al Johnson's office multiple times to correct the apartment number on my rental insurance. I recently reached out to them to get an updated interested party on my renters policy to give to my leasing office. The policy they gave me STILL had the incorrect apartment number listed... after living in the apartment for over a year. The agent proceeded to argue with me, telling me that the apartment number was correct until she finally opened the email and saw the incorrect information. This type of terrible customer service is just an example of the condensing, rude, inconsistent and unreliable service from this office. Run as far away from Al Johnson's office as you can and choose one of the many other offices that State Farm has to offer."

"Worst customer service agents and front associates. I’ve been with State Farm for a while, I called to add a vehicle, I gave them all the information they asked and I still received the wrong quote for a wrong vehicle. The person I spoke to had an attitude, and I didn’t even call late in the day. I ended up calling the 1800 number and they were able to help. I called this week on Monday asking for a quote on a trailer, the lady that answered told me I had to text her the trailer information because they didn’t deal with that type of insurance. I text her all my information and never received a call back. I called them to get a follow up and the guy that answered gave me an attitude and he told me he didn’t know how long it will take that I have to wait for my quote, today is Thursday. There’s no way it should take this long to get a quote. It has been very frustrating trying to work with them, I will definitely be changing. Go with a different agent!!!"

"Autumn Braxton the best sales person I’ve ever had call and try to earn my business. I didn’t receive the quotes until after Midnight. But that’s not her fault. Normally in doing business with ins companies it takes a while for emails to go out the State Farm email servers. Please note when I get back to houston my plan is to sit down with my daughter snd have her transfer my ins to you. I’m in Salt Lake City utah right now."

"My experience today with Ms. Autumn was very professional and exceptional. Autumn is very knowledgable and helped me to receive a very affordable car insurance policy! Autumn was very patient and thorough with all of her answers to the questions that I asked her. Thank you Autumn!"

"Autumn is the best agent i have ever spoken ever in my life, quick, easy and direct to the point. I told her what i needed and she promptly had all the answers in a matter of days. She gave me a qoute for my car insurance, that i was so happy as compared to the other company who just kept procrastinating, putting my request aside. Big thumbs up to you Autumn and State Farm. Highly recommendable!"

"My experience while searching for and comparing various different car insurance policies was extraordinary! My Account Representative, Overton Ray, was extremely patient and thorough when providing explanations of the coverages and limits. *I highly recommend his services if you are on the market for a new policy.* He was extremely customer service driven which made the process seamless and even better than what I expected! Overall, I am beyond satisfied with the custom service, the policy coverage and price point of my new policy!"